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Our Commitment to Customer Satisfaction

At Navitas Concepts (Pty) Ltd, we want you to be completely satisfied with our medical practice management software. We understand that choosing the right software for your practice is an important decision, which is why we offer a fair and transparent refund policy.

Try Before You Buy - Navitas Green (Free Version)

We offer Navitas Green, a completely free version of our software, so you can try our platform before committing to a paid subscription. This allows you to:

• Experience our core features at no cost
• Test the software with your practice workflow
• Upgrade to Navitas Blue or Navitas Gold when you're ready for advanced features
• Use Navitas Green indefinitely with no payment required

Because we offer a free version that you can use to evaluate our software, refunds are handled differently than traditional trial-based services.

Refund Eligibility

Our refund policy is designed to be fair to both our customers and our business. Below are the conditions under which refunds are available for paid subscriptions (Navitas Blue and Navitas Gold):

1. New Paid Subscription Refunds

If you upgrade from Navitas Green to a paid plan (Navitas Blue or Navitas Gold) and are not satisfied, you may request a refund within 14 days of your first payment for the paid subscription.

To qualify for a new subscription refund:

• You must be upgrading to a paid plan for the first time (not a returning customer who previously had a paid subscription)
• The refund request must be submitted within 14 days of your initial payment for the paid plan
• You must contact us at support@navitasconcepts.com with your account details and reason for the refund request
• After the refund, your account will be downgraded to Navitas Green (free version)

2. Monthly Subscription Refunds

If you cancel your monthly paid subscription (Navitas Blue or Navitas Gold) after the initial 14-day period, you are eligible for a prorated refund based on the unused days remaining in your current billing period.

For example:

• If you paid for a monthly subscription on the 1st of the month and cancel on the 15th, you will receive a refund for approximately 15 days of unused service
• The prorated amount is calculated based on the number of days remaining in your billing cycle
• After cancellation and refund, your account will be downgraded to Navitas Green (free version)

3. Annual Subscription Refunds

Annual subscriptions for Navitas Blue or Navitas Gold offer significant savings, but we understand that circumstances change. If you need to cancel your annual subscription:

• You will receive a refund for the unused portion of your subscription period
• A 10% administrative fee will be deducted from the refund amount to cover processing costs
• The refund is calculated based on the number of complete months remaining in your subscription
• After cancellation and refund, your account will be downgraded to Navitas Green (free version)

For example:

• If you paid R4,788 for an annual Navitas Gold subscription (12 months) and cancel after 3 months, you have 9 months remaining
• Unused amount: R4,788 × (9/12) = R3,591
• After 10% administrative fee: R3,591 - R359.10 = R3,231.90 refund
• Your account continues with Navitas Green features at no cost

Refund Processing Time

We process all approved refunds quickly and efficiently:

• Processing Time: All approved refunds will be processed within 2 business days of approval
• Refund Method: Refunds are credited to your original payment method (credit card, debit card, or bank account used for payment)
• Bank Processing: Please note that while we process refunds within 2 business days, it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times

How to Request a Refund

Requesting a refund is simple and straightforward:

1. Contact Support: Email us at support@navitasconcepts.com
2. Provide Details: Include your account email address, practice name, and reason for cancellation
3. Confirmation: We will review your request and send you a confirmation email within 1 business day
4. Processing: Once approved, your refund will be processed within 2 business days
5. Receive Refund: The refund will appear in your account within 5-10 business days after processing

Non-Refundable Items

Please note that the following items are not eligible for refunds:

• Navitas Green: As Navitas Green is a free service, there are no refunds applicable (no payment is required)
• Additional Services: One-time setup fees, training sessions, or custom development work are non-refundable once completed
• SMS Credits: Purchased SMS credits that have already been used cannot be refunded. Unused SMS credits may be refunded on a prorated basis
• Add-on Features: Additional practitioner profiles or administrator accounts used during the billing period are non-refundable
• Third-Party Fees: Any fees charged by third-party services (payment processors, integrations, etc.) are non-refundable
• Downgrade Differences: If you downgrade from Navitas Gold to Navitas Blue or from a paid plan to Navitas Green, the price difference for the current billing period is non-refundable

Cancellation and Downgrade Options

You have flexible options when it comes to managing your subscription:

Downgrade to Navitas Green (Free)

Instead of cancelling completely, you can downgrade from Navitas Blue or Navitas Gold to Navitas Green at any time:

• You will retain access to your paid plan features until the end of your current billing period
• After the billing period ends, your account will automatically switch to Navitas Green features
• All your data remains accessible - you never lose your information
• No further charges will be made to your payment method
• You can upgrade back to a paid plan at any time

Complete Account Cancellation

If you wish to completely cancel your account and stop using Navitas:

• You will retain access to your account until the end of your current billing period (if on a paid plan)
• Your data will remain accessible for 30 days after cancellation, allowing you to export your information
• After 30 days, your data may be permanently deleted in accordance with our data retention policy
• You can request a data export at any time before deletion

Special Circumstances

We understand that exceptional circumstances may arise. If you believe you have a special situation that warrants consideration outside of our standard refund policy, please contact us at support@navitasconcepts.com. We will review each case individually and work with you to find a fair solution.

Chargebacks and Disputes

We encourage you to contact us directly if you have any billing concerns or disputes. If you initiate a chargeback with your bank or credit card company without first contacting us:

• Your account will be immediately suspended
• We will provide documentation to your financial institution showing the services were provided as agreed
• You may be liable for chargeback fees and administrative costs
• We reserve the right to pursue legal action for fraudulent chargebacks

We are committed to resolving any billing issues fairly and promptly. Please give us the opportunity to address your concerns before initiating a chargeback.

Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. If we make material changes to this policy, we will notify active customers via email at least 30 days before the changes take effect.

Changes to this refund policy will not affect refund requests for subscriptions purchased before the policy change.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Navitas Concepts (Pty) Ltd
Email: support@navitasconcepts.com
Website: www.navitas.co.za

Our support team is available during business hours and will respond to all refund requests within 1 business day.

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